Privacy Policy
LAST UPDATED: OCTOBER 21, 2024
Ojalab LLC ("OjaLáb", "we", "us,", or "our”) created this Privacy Policy to inform you about how we process the information we collect from and about you when you visit our website located at www.oja-lab.com (the "Site"), purchase any of our ("Products"), attend our events, or use any of our services, features, or other offerings (collectively, the “Services”).
By using or accessing our Services, you agree to this Privacy Policy.
INFORMATION WE COLLECT AND HOW WE USE IT
We collect certain information on our Services from visitors and customers who wish to obtain information or support, purchase our Products, or use our Services (e.g., booking a Buyer Discovery Call or a Latin Brand Market Research). Information we collect may include your username, and contact information, such as, first name, last name, shipping address, telephone number, and email address ("Registration Information"), or other information that you submit to us. Registration Information is used to establish an account, and/or provide the requested Product, Services, or information, and to contact prospective and current customers for purposes of direct marketing of our current and future products and services. In accordance with applicable legal requirements, when you request and/or agree to receive marketing emails, newsletters, or similar communications, or when you have purchased Products or Services, or expressed interest in such Products or Services (e.g., by attending a showroom or customer acquisition appointment), we will use your Registration Information for purposes of direct marketing of our current and future Services, and to send you communications via email or SMS, such as for marketing or information and operational purposes (including, but not limited to, account management, customer service, or system maintenance).
BILLING INFORMATION
If you wish to purchase a Product or Service, you will be required to provide information which may include a billing address, payment method, credit card number, expiration date, card verification value, and similar information ("Billing Information"). We directly collect and use Billing Information to support our checkout process by persoanalizing your checkout process and options. Billing information is collected and processed by our third-party payment processor operating as our agent.
CUSTOMER PURCHASE AND BROWSING DATA
We collect and use the information we have about your past purchases and browsing activity to create customer profiles and deliver personalized user experiences and product recommendations.
SOCIAL MEDIA PLATFORMS AND INTERACTIVE FEATURES
Our Products and Services may include or contain certain social media plug-ins or other interactive features provided by various third-party platforms, such as the ability to post to Facebook, create a Pinterest board, or view and engage in a live event. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie (or use similar technologies) to enable the feature to function properly. These features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policies of the companies providing them. If you already use these platforms, their cookies may be set on your device when using the Services.
YOUR RIGHTS AND CHOICES
Depending on your geographic location or place of residence, you may have certain statutory rights in relation to your information. Specifically, you may be able to request the following:
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Access to, or a copy of, your information
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Confirmation that we are processing your information
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Correction or amendment of your information
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Deletion of your information
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Transfer of your information to a third party
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Restriction or objection to certain uses of your information
You also have the right to opt out of “sales” of your information and “sharing/use of your information for targeted advertising” as described below. As provided in applicable law, you also have the right to not be discriminated against for exercising your rights. Please note that certain information may be exempt from such requests under applicable law. For example, we may not be able to alter or delete certain information if we are required to retain it to provide you with Services that you have requested or for us to fulfill other obligations to you, for security reasons, to comply with applicable law or regulations, or for internal business or other valid reasons. We also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. You may also be permitted to designate an authorized agent to submit certain requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request.
MARKETING EMAILS AND COMMUNICATION PREFERENCES
You may opt-out at any time from the use of your personal information for direct marketing purposes by emailing the instruction to privacy@oja-lab.com.
You may also manage your receipt of marketing communications by clicking on the "Unsubscribe" link located on the bottom of an Ojalab marketing email and following the instructions found on the page to which the link takes you. Not that you cannot opt out of receiving transactional emails related to the Services, as well as certain communications regarding changed to the Services or other information about your use of the Services.
LINKS TO OTHER WEBSITES
The Services may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms and conditions when visiting any other websites.
HOW WE PROTECT YOUR INFORMATION
We implement a variety of physical, administrative and technical security measures to protect your information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. However, no electronic storage solution or transmission of information via the Internet can be entirely secure, so please note that we cannot guarantee absolute security.
RETENTION OF INFORMATION
We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Policy. We will delete or de-identify information when it is no longer needed to fulfill these purposes unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.
INFORMATION FOR INTERNATIONAL USERS
We operate globally and may transfer, store, and/or process your information to or with other entities within Ojalab or other third parties such as trusted service providers and partners in locations around the world (including the United States) for the purposes described in this Privacy Policy. Wherever your information is transferred, stored or processed by us, we take reasonable steps to protect your information in accordance with this Privacy Policy and applicable laws. These measures may include implementing Standard Contractual Clauses to govern the transfer of your information, or other means recognized by applicable laws. By providing us with your information, you acknowledge any such transfer, storage, or processing.
CHILDREN
Our Services are intended for general audiences and are not directed at children. If we become aware that we have collected data without legally valid parental consent from children under an age where such consent is required, we will take reasonable steps to delete it as soon as practicable.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at privacy@oja-lab.com.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.